Home8’s
Professional Monitoring Center Walkthrough
Home8’s Professional Monitoring Center implements enhanced call verification for accurate and quick emergency response. Our professionally trained operators are ready 24/7 to make every second count in an emergency.

How does this help me?

During the 24-hour Practice Period: The system will send video notification to the owner and authorized users, but emergency services are not automatically dispatched. You will not be connected to a real operator if help is needed.

With Professional Monitoring, After the Practice Period: When your alarm is triggered and the system is not disarmed or the video notification wasn’t opened by the owner or authorized users in 60 seconds, then the monitoring center will call the site first and then a list of contacts you specified to confirm the emergency.

If the operator receives no response from the first contact, they will leave a voicemail and then immediately call the next contact on the list until someone is reached. Emergency responders will be dispatched if requested. From there the operator will stop calling additional contacts. The voicemail will inform the contact of the type of event and location, ask them to return the call, and leave a phone number.

Home8’s Monitoring Center phone number is 801-781-6101. The toll-free number to call to respond to the monitoring center is 877-206-9141.

What happens when my Home8 Alarm sends an emergency signal?

Different type of emergencies will have different procedures.

Residential & Commercial Burglar Alarm: The monitoring center will call and verify with the site of the emergency first. If there is someone on site with the wrong code word or no code word, the operator will immediately discontinue the call as politely as possible, dispatch the police and then call the primary contact to verify them, updating the police of the outcome. If there’s no response from the site the monitoring center will call and verify with the primary contact; Police will be dispatched if requested or if there’s no response. The operator will then notify the remaining contacts you’ve specified. Here is a list of Home8 Triggering Devices: Door + Window Sensor, Motion Sensor, Trio Sensor (Door + Window), Trio Sensor (Motion), Garage Tilt Sensor, IP Cam Motion & Sound Detection Feature.

Residential Fire Alarm: The monitoring center will verify with the site first. If the contact confirms an actual fire and he/she is able to verify their code word, the fire department will be dispatched. If there’s no contact on site, the operator will dispatch fire department first then notify the primary contact and update the fire department of the outcome. Operators cannot cancel the fire department if they have been dispatched. They will only update the dispatcher. If the contact on site advises of no fire, but doesn’t have a code word, the operator will continue to notify contacts only. Here is a list of Home8 Triggering Device: Fire Alarm Sensor (Heat).

Commercial Fire Alarm: The fire department is dispatched first, and cannot be canceled even in the event of a false alarm. Next the monitoring center will verify with the site. If the contact on site is not able to verify the code word or there’s no response, the operator will call the primary contact and list of contacts until someone is reached, and then update dispatch of the outcome. If the contact on site verifies with a code word that all is well, the operator will update dispatch only. If there’s no response on site, the operator will notify the remaining contacts you’ve specified and update the fire department of any responders. Here is a list of Home8 Triggering Device: Fire Alarm Sensor (Heat).

Residential & Commercial Medical Alerts: The monitoring center will verify with the site first. If there’s no contact on site the operator will notify the primary contact and continue down the call list accordingly until someone is reached. In the event of confirmed help needed, the operator will dispatch EMS services or call the first contact listed, according to what type of help is needed. Here is a list of Home8 Triggering Devices: Panic Button, Fall Detector, Inactivity Sensor and in-app Emergency Button.

Residential & Commercial Environmental Signals (temperature, freezer, cooler, waterflow): The monitoring center will verify with the site first. If there is no response or the contact is not able to verify the code word, the primary contact will be notified. If the operator receives no response from the first contact, they will leave a voicemail and then call the next contact on the list. The voicemail will inform the contact of the type of event and location. Here is a list of Home8 Triggering Devices: Fire Alarm Sensor (Sonic), Water Leak Sensor, and Trio Sensor (Heat).

What is a code word, pin code or premises phone number?

A code word or pin code is required on every event. A code word or pin code are verbal passwords used for the monitoring center to verify identities. A code word can be used by anyone on site whereas a pin code is associated with a specific contact. The code word must be a word of more than 6 characters and the pin code must be exactly 6 digits. Also the premises phone number within the app is the phone number at the site.